URBN careers

Location This position is located at CHRISTIAN'S IX'S GADE 1, Copenhagen, , 1111 Denmark Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. What You'll Be Doing Expectations - Exceed the customer's service expectations by meeting the following responsibilities: - Build genuine relationships with customers. - Greet all customers upon entering the store. - Offer to hold items for the customer at the cash wrap or in the fitting room. - Determine the customer's needs and offer suggestions and alternatives. - Utilize all customer care resources. - Offer to locate out of stock product from direct or from another store. - Assist in maintaining store merchandising and operational standards. - Uphold all company policy and procedures. - Maintain a high level of awareness and concern for Loss Prevention. - Facilitate the zones of the floor based on business needs. Also may include: - Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:- Comment on items purchased.- Inquire if their purchase is a gift that will need to be wrapped.- Request the customer's zip code or email address.- Ring transactions efficiently - issue a receipt.- Compare signatures on back of card and on the POS Screen.- Demonstrate knowledge of return policy.- Practice proper phone etiquette.- Perform all register functions.- Train new stylists on Register University.- Maintain cash wrap organization, cleanliness and restock. What You'll Need Energy and happiness that is contagious to your friends, family, and everyone around you Builds relationships naturally, embraces individuality and diversity Exhibits clear verbal communication skills Ability to thrive in a fast paced, rapidly evolving environment Heart and soul for the FP brand Experience being a team player Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks #FreePeople #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Location This position is located at CHRISTIAN'S IX'S GADE 1, Copenhagen, , 1111 Denmark Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. What You'll Be Doing Expectations - Exceed the customer's service expectations by meeting the following responsibilities: - Build genuine relationships with customers. - Greet all customers upon entering the store. - Offer to hold items for the customer at the cash wrap or in the fitting room. - Determine the customer's needs and offer suggestions and alternatives. - Utilize all customer care resources. - Offer to locate out of stock product from direct or from another store. - Assist in maintaining store merchandising and operational standards. - Uphold all company policy and procedures. - Maintain a high level of awareness and concern for Loss Prevention. - Facilitate the zones of the floor based on business needs. Also may include: - Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:- Comment on items purchased.- Inquire if their purchase is a gift that will need to be wrapped.- Request the customer's zip code or email address.- Ring transactions efficiently - issue a receipt.- Compare signatures on back of card and on the POS Screen.- Demonstrate knowledge of return policy.- Practice proper phone etiquette.- Perform all register functions.- Train new stylists on Register University.- Maintain cash wrap organization, cleanliness and restock. What You'll Need Energy and happiness that is contagious to your friends, family, and everyone around you Builds relationships naturally, embraces individuality and diversity Exhibits clear verbal communication skills Ability to thrive in a fast paced, rapidly evolving environment Heart and soul for the FP brand Experience being a team player Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks #FreePeople #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Location This position is located at Østergade 52, Copenhagen, , 1100 Denmark Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. What You'll Be Doing Expectations - Exceed the customer's service expectations by meeting the following responsibilities: - Build genuine relationships with customers. - Greet all customers upon entering the store. - Offer to hold items for the customer at the cash wrap or in the fitting room. - Determine the customer's needs and offer suggestions and alternatives. - Utilize all customer care resources. - Offer to locate out of stock product from direct or from another store. - Assist in maintaining store merchandising and operational standards. - Uphold all company policy and procedures. - Maintain a high level of awareness and concern for Loss Prevention. - Facilitate the zones of the floor based on business needs. Also may include: - Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:- Comment on items purchased.- Inquire if their purchase is a gift that will need to be wrapped.- Request the customer's zip code or email address.- Ring transactions efficiently - issue a receipt.- Compare signatures on back of card and on the POS Screen.- Demonstrate knowledge of return policy.- Practice proper phone etiquette.- Perform all register functions.- Train new stylists on Register University.- Maintain cash wrap organization, cleanliness and restock. What You'll Need Energy and happiness that is contagious to your friends, family, and everyone around you Builds relationships naturally, embraces individuality and diversity Exhibits clear verbal communication skills Ability to thrive in a fast paced, rapidly evolving environment Heart and soul for the FP brand Experience being a team player Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks #FreePeople #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Location This position is located at CHRISTIAN'S IX'S GADE 1, Copenhagen, , 1111 Denmark Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Brand Leader and the Assistant Visual Manager. They will have an open and direct line of communication with the District Brand Leader in order to most effectively hold a firm knowledge of overall brand direction and focus. What You'll Be Doing People - Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: - Consistent and continual feedback and accountability - Promoting sense of ownership and delegation - Team involvement and strategic planning - Morning and any all store staff meetings and trainings - Manage and motivate a high level of Customer Care utilizing all resources and initiatives- Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development- Facilitate hiring and recruiting; actively attracting and attaining talent- Partner with the Store Brand Leader with new hire onboarding, training & development plans- Lead by example to set bar for employee productivity- Serve as a proactive mentor, teacher and problem solver for sales team- Identify and develop internal talent for succession planning- Develop and enhance the selling culture within the store Process - Maintain business awareness, and drive sales in order to achieve and exceed goals- Complete all planning objectives in partnership with District and Store level management- Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team- Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention- Prioritize and delegate tasking to ensure objectives are completed in a timely manner- Drive the restock process in partnership with management to maintain stock levels and sell-through awareness - Educate the staff on all home office communication and initiatives - Communicate performance observations and offer feedback to district point people- Work closely with product receiving team to uphold stock room standards- Actively MOD and manage all operational aspects of the store- Uphold all company policy and procedure Presentation - Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales- Execute and/ or delegate all weekly operational and visual objectives - Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution- Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team- Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development #FreePeople Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Location This position is located at CHRISTIAN'S IX'S GADE 1, Copenhagen, , 1111 Denmark Role Summary The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement. What You'll Be Doing Leadership and Team Management Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team Brand Experience Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products Visual and Business Operations Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability Communication and Relationships Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skills Strong business acumen and ability to achieve visual and operational excellence Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results Exceptional critical thinking skills and a passion for continually evolving and innovating Strong merchant skills and a history of delivering financial results Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution Key Partners District + Regional Team Store Operations Brand Experience Team Regional Loss Prevention Manager Inventory Control Sales Audit Facilities Special Requirements Ability to regularly work nights and weekends Occasional travel The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development #FreePeople 1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Location This position is located at CHRISTIAN'S IX'S GADE 1, Copenhagen, , 1111 Denmark Role Summary A Team Leader collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position. What You'll Be Doing Brand Experience - Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications. Leadership & Team Management- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools Visual & Business Operations - Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately- Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication & Relationships - Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression What You'll Need Skills - Energy and happiness that is contagious to your friends, family, and everyone around you- Builds relationships naturally, embraces individuality and diversity - Exhibits clear verbal communication skills- Ability to thrive in a fast paced, rapidly evolving environment Preferred Requirements - Heart and soul for the FP brand - Stands out as a leader- Experience being a team player - Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays- Eagerness to learn and grow within the organization The Perks #FreePeople #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.